Marval Africa, UCS scoop global award
Marval Africa and UCS Solutions have been honoured with the Service Management Project of the Year 2017 Award. The award was presented during Marval’s Global Partner Conference, held from 7 to 9...
View ArticleITIL still relevant in transformation
IT service management (ITSM) and executive leadership in organizations need greater strategic alignment to make digital transformation a success, according to a global study by AXELOS. The first AXELOS...
View ArticleHow to enable consistent service delivery
Imagine you’re at a restaurant. When you arrive, there is no menu. You decide to order what you feel like, however, every time you place an order, the response back from the kitchen is that they don’t...
View ArticleBCX achieves ISO 20000-1 ITSM certification
BCX has achieved the coveted ISO 20000-1 IT Service Management certification, becoming only the second South African owned company to achieve this international standard. The ISO 20000-1 certification...
View ArticleITSM even more critical in the financial sector
Technology has become entrenched in the way we do business, and as a result, IT has shifted from being a pure enabling capability within the business and is now seen as an equal partner in the...
View ArticlePragmatic governance helps capitalise on data assets
Now more than ever before, organisations need timely, accurate data to support everyday operations and business growth. By Michael Willemse, head of technical implementation at Infovest An inability to...
View ArticlePPS aligns teams with Freshworks ITSM
Professional Provident Society (PPS), a South Africa specialised insurance services company, has aligned its IT teams with customer engagement software provider Freshworks. PPS uses Freshservice, the...
View ArticleNew Island Technologies offers ITSM from AWS
BMC has announced the local availability of the BMC Helix Platform in South Africa, according to its distributor New Island Technologies. The announcement of the in-country roll-out of BMC Helix,...
View ArticleFraming IT services to meet stakeholder needs
Customers rightly expect to be digitally connected with organisations at all times. By Michelle Slabbert, IT service management at Standard Bank Group Advances in technology have enabled businesses to...
View ArticleDocument management an easy win in mining digitalisation
Mining is the cornerstone of South Africa’s economy. In FY2021 the sector contributed R985,3-billion to the country’s GDP while creating and/or sustaining roughly 2,3-million direct and indirect jobs....
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